Returns & Exchanges

We want you to be fully satisfied with your tech protection, which is why we offer a 30-day return window for all Mous products in their original condition. Whether you need a different style or a full refund, our streamlined process ensures your electronics remain covered without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Package Your Items

  Place the product in its original packaging to ensure it is protected during transit and include all original accessories.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it, and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier and keep your tracking number handy; we will process your refund or exchange within 7-10 business days of receipt.